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| Shipping, Shipping Damage, And Returns |
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Shipping:
Please allow 1-2 business days for order processing on instock items; delivery times vary with the shipping method you choose. Please note that two day or next day shipping means 1 or 2 day shipping- it does not mean you will have your parts in hand in 1 or 2 days. Some items are occasionaly placed on backorder status due to circumstances beyond our control. If your ordered item is backordered, you have the right to cancel part or all of your order after we notify you of backorder status. We will combine shipping on orders when possible, but are not required to do so- please ensure you submit one complete order instead of several seperate orders. We cannot deliver to PO boxes. We ship only via UPS, for both domestic and international shipping.
Damage In Transit:
The carrier is responsible for all items damaged in transit, assuming shipping insurance was opted for (insurance up to $100 is always included). We cannot and will not file insurance claims on damaged items in excess of $100 if you did not opt for insurance. Please contact us and we will file a damage claim. Damaged or missing items must be reported within 48 hours of receipt. Please do not return the item(s) to us until instructed to do so. You must keep all packaging materials- no claim can be filed if you discard the packaging, and we will not be able to reimburse you- the carrier has a right to inspect all damaged parcels/products and the packaging must be available to do so.
Returns:
If for any reason you need to return an item, you may log into your account, click "view" on the appropriate order, and then click "schedule return" next to the appropriate item(s). Alternatively, you may contact us and we can initiate the return process for you. Please follow the instructions given by the return authorization system (they will vary depending upon what was ordered and what the problem with the order was). All correspondence will be both emailed to you and be available by viewing your account. We will accept the return provided it is unused, is in saleable condition, and is returned within 30 days of original invoice. Return of non-defective items or items ordered in error may be subject to a 20% restocking fee. Do not return merchandise to us COD or Postage Due. Electrical parts and special-ordered items are not returnable. Refunds cannot be given on items that have been altered, damaged, installed, and/or painted. Shipping/insurance fees in most cases other than our error are non-refundable.
Returns may be sent to:
SubaruProParts.com
ATTN: Return Department
764 Second Street
Manchester, NH 03102
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